arrow_backBack to Opportunities
HackerRank
Verifiedverified

Technical Support Engineer

location_onSanta Clara, CA (Hybrid)schedulePosted 7/2/2026

About the job

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

As a Technical Support Engineer, you’ll support customers using HackerRank’s products and platform. You’ll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.

What You’ll Do
Read morekeyboard_arrow_down
Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs.
Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.

Skills & Expertise

Technical troubleshootingSQLREST APIsSSO (SAML/OIDC)SCIMPythonRubyPostmanDeveloper tools

Role Overview

work

Job Type

FULLTIME

computer

Work Style

HYBRID

payments

Salary Target

$100k – $130k

errorCritical ATS Scan Risk

The Algorithmic Gatekeeper

Securing this high-compensation $100k – $130k position as a Technical Support Engineer in the HR Tech & Developer Assessment sector is a major opportunity. However, standard applications stand less than a 2% chance of survival.

report
Semantic Weight Mismatch

The ATS parses your resume for context-specific keyword density. If your background description is not written with the specific terminology and exact semantic weights expected for a senior Technical Support Engineer in the HR Tech & Developer Assessment space, your application is auto-rejected.

report
Algorithmic Salary Gap

Premium target salaries like $100k – $130k trigger highly aggressive filtering. Lacking this high-value phrasing signals a "salary gap mismatch," causing the system to automatically filter you out.

Optimize Resume & Bypass ATS