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HackerRank
Verifiedverified
Technical Support Engineer
location_onSanta Clara, CA (Hybrid)7/2/2026
work
Role Type
FULLTIME
computer
Work style
HYBRID
payments
Target Comp
$100k – $130k
Key Expertise & Domain
Core Competencies
Technical troubleshootingSQLREST APIsSSO (SAML/OIDC)SCIMPythonRubyPostmanDeveloper tools
Focus Areas
#technical support#saas#hybrid#santa clara#hacker-rank#integration#web-applications
About the job
HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.
As a Technical Support Engineer, you’ll support customers using HackerRank’s products and platform. You’ll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.
What You’ll Do
Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs.
Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.
As a Technical Support Engineer, you’ll support customers using HackerRank’s products and platform. You’ll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.
What You’ll Do
Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs.
Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.
Professional Benefits
verified10% annual performance bonus
verifiedEquity (stock options)
verifiedComprehensive cash and non-cash benefits package