Aidoc
Verifiedverified
Technical Support Engineer
location_onRemoteschedulePosted 7/2/2026
About the job
Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes. Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases.
About This Role
We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment.
This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays.
About This Role
We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment.
This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays.
Skills & Expertise
SQLTechnical SupportProduction SupportIncident ResponseTroubleshootingDistributed SystemsCustomer Communication
Role Overview
work
Job Type
FULLTIME
computer
Work Style
REMOTE
payments
Salary Target
Competitive
errorCritical ATS Scan Risk
The Algorithmic Gatekeeper
Securing this high-compensation Competitive position as a Technical Support Engineer in the Healthcare AI sector is a major opportunity. However, standard applications stand less than a 2% chance of survival.
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Semantic Weight Mismatch
The ATS parses your resume for context-specific keyword density. If your background description is not written with the specific terminology and exact semantic weights expected for a senior Technical Support Engineer in the Healthcare AI space, your application is auto-rejected.
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Algorithmic Salary Gap
Premium target salaries like Competitive trigger highly aggressive filtering. Lacking this high-value phrasing signals a "salary gap mismatch," causing the system to automatically filter you out.