Anthropic
Verifiedverified
Support Engineer
location_onSan Francisco, CA (Hybrid)schedulePosted 7/2/2026
About the job
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts — embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team. You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed — and ensure the right internal teams are engaged when needed.
Skills & Expertise
API fluencySSOSAMLOAuthEnterprise authenticationSQLCommand line interfaces (Bash, Python, JavaScript)LLM capabilitiesPrompt engineeringTechnical troubleshooting
Role Overview
work
Job Type
FULLTIME
computer
Work Style
HYBRID
payments
Salary Target
$210k – $250k
errorCritical ATS Scan Risk
The Algorithmic Gatekeeper
Securing this high-compensation $210k – $250k position as a Support Engineer in the Artificial Intelligence sector is a major opportunity. However, standard applications stand less than a 2% chance of survival.
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Semantic Weight Mismatch
The ATS parses your resume for context-specific keyword density. If your background description is not written with the specific terminology and exact semantic weights expected for a senior Support Engineer in the Artificial Intelligence space, your application is auto-rejected.
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Algorithmic Salary Gap
Premium target salaries like $210k – $250k trigger highly aggressive filtering. Lacking this high-value phrasing signals a "salary gap mismatch," causing the system to automatically filter you out.