Clay
Verifiedverified
Product Support Specialist
location_onSan Francisco, CA (Hybrid)schedulePosted 7/2/2026
About the job
Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a Product Support Specialist, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product. This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.
What You’ll Do
Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
What You’ll Do
Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
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Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.
Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.
Skills & Expertise
Technical troubleshootingCustomer supportCommunicationProduct feedback analysisContent creationData analysis
Role Overview
work
Job Type
FULLTIME
computer
Work Style
HYBRID
payments
Salary Target
$80k – $100k
errorCritical ATS Scan Risk
The Algorithmic Gatekeeper
Securing this high-compensation $80k – $100k position as a Product Support Specialist in the Growth & AI Data sector is a major opportunity. However, standard applications stand less than a 2% chance of survival.
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Semantic Weight Mismatch
The ATS parses your resume for context-specific keyword density. If your background description is not written with the specific terminology and exact semantic weights expected for a senior Product Support Specialist in the Growth & AI Data space, your application is auto-rejected.
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Algorithmic Salary Gap
Premium target salaries like $80k – $100k trigger highly aggressive filtering. Lacking this high-value phrasing signals a "salary gap mismatch," causing the system to automatically filter you out.