PACS Data Entry / Service Desk Analyst

We are seeking a detail-oriented PACS Data Entry / Service Desk Analyst to support a Spectra Data PACS environment. This role focuses on data entry and operational support, ensuring smooth radiology workflow processes in a system currently lacking dynamic PACS workflow assignments for radiologists.

This position is ideal for candidates who are process-driven, reliable, and able to follow established knowledge base (KB) procedures while applying critical thinking to resolve issues.

Key Responsibilities
Perform high-volume, accurate data entry within the PACS system
Act as a Service Desk Analyst, handling basic PACS-related support tasks
Follow established Knowledge Base (KB) articles and standard operating procedures
Support radiology workflow processes in a static/non-dynamic PACS assignment environment
Identify and escalate issues when workflows do not align with documented procedures
Ensure data integrity, consistency, and timely processing
Collaborate with team members to maintain operational efficiency

Required Skills & Qualifications
Strong attention to detail and accuracy in data entry
Proven ability to follow documented processes (KBs/SOPs)
Solid critical thinking and problem-solving skills
Basic understanding of service desk operations or support environments
Ability to work independently in a remote setting
Strong communication skills

Preferred Qualifications
Experience working with PACS systems or in a radiology/healthcare IT environment (preferred but not required)
Prior experience in data entry or service desk roles
Familiarity with healthcare workflows