Lead Engineer, CSRE

About the job
JOB DESCRIPTION - LEAD ENGINEER - CSRE PLATFORM ENABLEMENT
Location: Florida, Arizona, Texas, Virginia, US
Division: Ticketmaster NA
Line Manager: Principal Platform Engineer, CSRE
Contract Terms: Permanent, 40 hours per week
THE TEAM
A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
You will be part of the Platform Enablement team, which partners with engineering teams throughout Ticketmaster to improve how systems are built, observed, deployed, and operated. We often deliver through work that combines hands-on engineering with capability building so teams can sustain improvements independently. The team's remit is to raise the standard of resilience and operational practice across Ticketmaster and help teams get more value out of the development platform they already depend on.
We support teams across the globe, with many peers in North America. Many of your teammates operate in North America and the United Kingdom, and we are adding people in other time zones.
THE JOB
As a Lead Engineer in Platform Enablement, you will perform enablement work across multiple teams in the global engineering organization, meeting them as customers where they are and helping them get more out of the platform than they would on their own. You will turn rough problems into sequenced workstreams, sort out dependencies, and provide teams with mechanisms they can use for self service.
You will mentor other engineers on the team, codify reusable patterns, and feed what you learn back into the developer platform so the next team benefits without having to ask.