Data Analyst / IT Support Specialist

Become an expert in the 4insite web and mobile platforms
Evaluate accuracy and relevancy of AI responses
Provide detailed feedback to improve AI performance and accuracy
Maintain accurate records of large-scale data management and review
Collaborate with the AI development team to enhance system functionalities
Report any discrepancies or issues identified during the data review process
Collect qualitative and quantitative data to contribute to daily project reports
Reviews and verifies change requests and documents to determine accuracy and completeness of information
Utilizes discretion and escalates issues as needed to correct or complete data.
Completes all tasks in a timely and accurate manner.
Ensures all data is entered by appropriate deadlines and contain appropriate approvals
Ensure data is distributed to all the proper channels of visibility on the software platform
Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceeded
Troubleshoot the end user’s issue and resolve upon first contact
Helping with customer support tickets during downtime
Accurately record and document all details of the issues or service request, including categorization and priority into IT service desk tools
Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customers point of view
Other duties or special projects as assigned by management
Travel to customer sites may be required up to 20% of the time
Weekend availability required

Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education And/ Or Experience
Bachelor’s degree from a four-year college or university with 1-2 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations
May be required to have a valid driver’s license.

Supervisory Responsibilities
This position has no supervisory responsibilities.

Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.