Application Support Engineer

Siemens Digital Industries Software is seeking a highly motivated and technically proficient Application Support Engineer to join our Mendix team. This role is ideal for an individual who demonstrates strong problem-solving capabilities, a commitment to customer success, and the ability to thrive in a dynamic, technology-driven environment.

As part of Siemens Digital Industries Software, Mendix is at the forefront of revolutionizing enterprise application development through its industry-leading low-code platform. We empower organizations to rapidly create, integrate, and deploy robust, enterprise-grade solutions. This position offers an exciting opportunity to contribute to our growing support team, providing essential technical guidance and resolution for our cutting-edge platform and applications.

What You'll Be Doing
The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities include:

Customer Issue Resolution: Independently manage and resolve platform and product issues for customers, addressing challenges related to application development, deployment, and integration within the low-code environment.
Technical Troubleshooting and Analysis: Conduct in-depth investigation, reproduction, and troubleshooting of reported issues. Identify suitable solutions or root causes within the Mendix platform infrastructure, runtime, and associated software components.
Stakeholder Coordination: Effectively communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers, ensuring efficient multi-functional coordination and contributing to product improvement.
Autonomous Decision-Making: Operate with minimal direction, exercising independent judgment and discretion to efficiently resolve customer issues and enhance their Mendix experience.
Prioritization and Time Management: Handle workload effectively, prioritizing daily tasks based on problem severity and business impact on customer Mendix applications.
Expectation Management: Establish and maintain clear customer expectations by adhering to Service Level Agreements and prioritizing reported incidents with transparency and professionalism.