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OpenAI
Verifiedverified

AI Support Engineer

location_onSan Francisco, CAschedulePosted 7/2/2026

About the job

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

Skills & Expertise

PythonSaaS troubleshootingAPI integrationTechnical supportCritical thinkingCustomer relationship managementAutomation

Role Overview

work

Job Type

FULLTIME

computer

Work Style

IN-PERSON

payments

Salary Target

$180k – $260k

errorCritical ATS Scan Risk

The Algorithmic Gatekeeper

Securing this high-compensation $180k – $260k position as a AI Support Engineer in the Artificial Intelligence sector is a major opportunity. However, standard applications stand less than a 2% chance of survival.

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Semantic Weight Mismatch

The ATS parses your resume for context-specific keyword density. If your background description is not written with the specific terminology and exact semantic weights expected for a senior AI Support Engineer in the Artificial Intelligence space, your application is auto-rejected.

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Algorithmic Salary Gap

Premium target salaries like $180k – $260k trigger highly aggressive filtering. Lacking this high-value phrasing signals a "salary gap mismatch," causing the system to automatically filter you out.

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