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OpenAI
Verifiedverified
AI Support Engineer
location_onSan Francisco, CA7/2/2026
work
Role Type
FULLTIME
computer
Work style
IN-PERSON
payments
Target Comp
$180k – $260k
Key Expertise & Domain
Core Competencies
PythonSaaS troubleshootingAPI integrationTechnical supportCritical thinkingCustomer relationship managementAutomation
Focus Areas
#ai#support engineer#user operations#san francisco#saas#on-site
About the job
OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.